Refund Policy
🆓 100% FREE 60 Day exchange
🆓 Hustle Free 100% 60 Day money back guarantee
Returned jewelry must be undamaged in the same condition and packaging.
If there's any problem with your order caused by us, we'll cover the shipping costs for you to return it to us, then we'll ship you another one. If you wanna return it because of anything else from your side, then you're responsible for the return shipping costs.
You should only ship it with an insured trackable shipping company such as FedEx, DHL, Canada Post, UPS.
Exchanging would take the same amount of time as when you buy a new one. We'll get to craft you another one for you.
Custom Design fees are non-refundable. Because they're a service, not a product.
You must contact us before returning any items. So we guide and provide you with the accurate address, guidance and information.
Returns
Returns are so comfortable. You get 100% of your money back with 10% in store credit on your next purchase.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
-Gift cards.
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 60 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. To return a defected, damaged or wrongly shipped product, you should send us an email at Max@leyloon.com requesting a refund along with a photo for the item and we will guide you through sending the item to our overseas warehouse, once your request is approved. We will be responsible for the returning shipping charges of defected, damaged or wrongly shipped items, and we will make a refund of full amount or ship a new piece to you once the item is received, inspected, and the refund is approved.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
If you’ve checked this and you still have not received your refund yet, please contact us at Max@Leyloon.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Max@leyloon.com including pictures or videos of the damaged product. Then after you get an approval email for item exchange, send your item to: 8140 Buller Avenue, Burnaby, BC, Canada.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
The gifts we send to you are non-refundable.
Shipping
All the orders will be shipped to the shipping address supplied through your order.
Please double check this address is correct before checking out. We are not responsible for packages shipped to the wrong address. It is the buyer’s responsibility to ensure that all shipping information is correct when placing the order. All parcels that are "Returned To Sender" due to incomplete or inaccurate addresses will be disposed of upon returning to our shipping carriers. Please ensure the correct shipping address is placed on the order as we will not send any replacement parcels due to incorrect addresses.
You must contact us before returning any items. So we guide and provide you with the accurate address, guidance and information.
To return your product, you should mail your product to: 8140 Buller Avenue, Burnaby, BC, Canada.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You will be responsible for paying for your own shipping costs for returning your item, if your item is as described in the listing and as you ordered it.
Contact us for more information.
