60-day eligible return window from delivery.No Leyloon restocking or return fee for eligible returns.Customer pays return shipping unless the item is wrong, damaged, or defective.Refunds return only the amount actually paid to the original payment method; Leyloon credits return to the account.Custom, engraved, altered, resized, or approved made-to-order work may have special terms.
Returns
Returns, exchanges, cancellations, and order changes
Leyloon accepts eligible returns for up to 60 days after delivery. Leyloon does not charge a return fee for eligible returns, and the customer is responsible for return shipping unless Leyloon sent the wrong item or the item arrived damaged or defective.
Updated June 24, 2026Key policies stay close to the customer journey.
Ask LeyloonThese pages cover the V2 Leyloon experience, including product pages, quotes, AI design, profile details, bag, checkout, orders, tracking, returns, support messages, and public activity.
Returns, exchanges, cancellations, and order changesLeyloon accepts eligible returns for up to 60 days after delivery. Leyloon does not charge a return fee for eligible returns, and the customer is responsible for return shipping unless Leyloon sent the wrong item or the item arrived damaged or defective.
60-day eligible return window from delivery.No Leyloon restocking or return fee for eligible returns.Customer pays return shipping unless the item is wrong, damaged, or defective.Refunds return only the amount actually paid to the original payment method; Leyloon credits return to the account.Custom, engraved, altered, resized, or approved made-to-order work may have special terms.
Eligible items may be returned within 60 days after delivery. The item must be unused, unworn, undamaged, and returned with the packaging, certificates, appraisal cards, tags, and accessories that came with it.
Leyloon does not charge a restocking or return processing fee for eligible returns. The customer is responsible for return shipping and insurance unless Leyloon shipped the wrong item, or the item arrived damaged or defective.
Made-to-order, engraved, altered, resized, special-order, final-sale, and customer-approved custom pieces may not be eligible for a standard return after production begins. If a quote, product page, or approval message states special return terms, those terms apply to that piece.
Refunds are reviewed after Leyloon receives and inspects the item. Approved refunds are returned to the original payment method when possible. Shipping, duties, insurance, expedited carrier fees, and third-party charges may be excluded where allowed.
If a discount code was used, Leyloon refunds only the amount the customer actually paid after that discount. Discount value is not refunded as cash. If Leyloon credits were used, the cash portion returns to the original payment method when approved, and the credit portion is restored to the customer's Leyloon credit balance. Only one discount code may be used on an order.
Customers can request a change or cancellation from Orders or Help. Leyloon can approve the request when the order has not moved too far into sourcing, customization, production, engraving, packaging, or shipment.
Leyloon may cancel and refund an order if the item or stone is unavailable, a supplier removes it, the delivery address cannot be served, fraud or payment risk is detected, the requested work cannot be fulfilled, or a price/specification error is discovered. Leyloon will usually explain the reason and refund the amount actually paid through the original payment path when possible.
If an item arrives damaged, defective, or different from the confirmed order, contact Help with the order number, photos, video if useful, and packaging details as soon as possible so Leyloon can review the issue.
Shipping, processing, production, and trackingLeyloon shows the best available processing estimate before checkout or quote approval and keeps production, shipment, and carrier tracking connected to the order.
Processing estimates depend on item type, quote scope, customization, and approval timing.Carrier tracking appears when the order ships.If a promised shipping window changes, Leyloon sends a delay update and next step.Media approval, missing details, or address issues can pause shipment.
Ready pieces, stones, jewelry products, services, and custom designs can have different processing paths. Leyloon provides the clearest available estimate on the product, quote, checkout, order, or tracking page.
For custom jewelry, the order may show design review, stone review, making, engraving, quality check, media approval, packaging, shipping, and delivery. Steps appear according to the specific order and customer requests.
If Leyloon cannot ship within a stated timeframe, Leyloon notifies the customer with an updated estimate and a clear next step, including whether the customer may approve the delay, change the order, or request cancellation when available.
Once the package ships, Leyloon adds the carrier, tracking number, and tracking link when available. Carrier scans can take time to appear after the label is created.
Customers can ask to update the shipping address before shipment. After a package has shipped, address changes depend on the carrier and may not be possible.
Duties, import fees, taxes, carrier fees, signature requirements, and delivery limitations may depend on the destination and carrier. Checkout and support updates should keep these details clear when they apply.
Privacy, profile, and customer dataLeyloon uses customer data to run accounts, fulfill orders, prepare quotes, answer support messages, save preferences, and make the design and gifting experience more useful.
Private profile details stay private unless the customer chooses a sharing level.Payment details are handled by payment providers and are not stored as raw card numbers by Leyloon.Order, quote, message, profile, sizing, and favorite data are used to provide the service.Text-message consent is recorded only when the customer actively requests shopping and gift reminder texts.Customers can use settings or Help for privacy and data requests.
Leyloon may collect account details, profile details, loved-one entries, sizing, dates, favorites, saved items, cart and checkout details, orders, shipping and billing details, support messages, uploaded references, AI prompts, generated design context, reviews, comments, and device or analytics data.
Leyloon uses data to run the website, keep accounts and bags working, prepare quotes, process orders, provide support, show relevant saved details, track production, prevent fraud, improve recommendations, and send updates the customer has requested or that are necessary for an order.
Leyloon only sends optional SMS text messages to a mobile number after the customer actively requests shopping, checkout, saved bag, gift-planning, loved-one profile, size request, occasion, collection, or offer reminders. Leyloon may use site activity, cookies, bag, checkout, saved-item, profile, and gift-planning details to decide when a reminder is useful. Leyloon may record the phone number, consent language, page source, date, device context, and text confirmation status as proof of consent. Customers can reply STOP to stop optional texts or use notification preferences where available.
Leyloon may share limited data with payment, shipping, hosting, analytics, messaging, fraud-prevention, support, and operations providers when needed to provide the service. Leyloon does not sell raw profile, sizing, or loved-one details as a customer list.
Public profile fields, saved styles, sizes, dates, and social activity only appear according to the visibility choices built into the profile experience. Sensitive contact details such as phone, email, and address are treated more carefully and may require a connected loved-one relationship or permission.
Leyloon uses practical safeguards for customer data and keeps records as long as needed for account use, orders, support, tax, fraud prevention, warranties, disputes, legal obligations, and legitimate business records.
Customers can update profile visibility, notification preferences, regional settings, cookie choices, saved addresses, loved-one entries, and many account details from the profile, settings, or Help pages.
Access, correction, deletion, export, and opt-out requestsCustomers can ask Leyloon to access, correct, export, delete, or limit certain personal data where those rights apply.
Identity is verified before account data is shared or changed.Some order, tax, fraud, payment, warranty, and legal records must be retained.Customers can ask to correct inaccurate profile, order, or account details.Opt-out and limit-use choices are available where required.
A customer can request a copy of eligible account, profile, preference, order, and support data. Leyloon may limit exports that would expose security credentials, payment tokens, another person’s private data, or confidential operational records.
Customers can ask Leyloon to correct inaccurate profile, contact, shipping, billing, order, sizing, or saved preference details. Some changes may require verification.
Customers can request deletion of eligible personal data. Leyloon may retain records needed for completed orders, payments, tax, fraud prevention, support history, warranties, disputes, legal compliance, and legitimate business records.
Customers can update marketing, analytics, personalization, notification, and do-not-sell/share choices where these choices apply. Order-critical messages may still be sent when needed for a purchase or support request.
Leyloon verifies the person making a data request before taking action. If a request is made by an authorized agent, Leyloon may ask for proof of authority and account verification.
Terms of use and purchase pathThese terms explain the customer path through Leyloon’s website, account, profiles, AI studio, quotes, bag, checkout, orders, support, reviews, and saved content.
Customers are responsible for accurate account, shipping, billing, sizing, and order details.Eligible Stripe payment methods appear by country, device, currency, and order details.Prices, availability, specs, production timing, and quote scope can change until accepted.Discounts apply before Leyloon credits, and only one discount code may be used per order.AI images and design previews are concepts until reviewed and quoted.Optional SMS text reminders require active opt-in, text confirmation when needed, and STOP instructions.Misuse, spam, fraudulent activity, and harmful content are not allowed.
Customers may use Leyloon to browse, save, design, compare stones, request quotes, place orders, track production, message support, and manage profiles. Customers must use the site lawfully and provide accurate information.
Customers may opt in to receive recurring automated Leyloon marketing and reminder text messages about shopping cart reminders, checkout recovery, saved bag reminders, gift planning, loved-one profile or size requests, occasion reminders, collection notes, and offers. Consent is not a condition of purchase. Message frequency varies, up to 6 messages per month. Message and data rates may apply. Reply HELP for help or STOP to opt out. Cart and checkout reminder texts require confirmation by text before they begin. Leyloon sends no more than one reminder for each unique abandoned cart within 48 hours and does not use text messages to collect payment.
Product prices, quote estimates, stone availability, metal choices, production scope, taxes, shipping, and timing may change until Leyloon confirms the order or sends an accepted quote. Obvious errors can be corrected.
Leyloon accepts major cards, PayPal, Apple Pay, Google Pay, Link, Klarna, Affirm, Afterpay / Clearpay, Scalapay, Alipay, WeChat Pay, China UnionPay, and eligible regional bank or debit methods through Stripe. Final availability depends on the customer's device, country, currency, order amount, and Leyloon payment settings. Checkout shows the order summary, payment path, shipping details, and confirmation flow. Some orders may require Leyloon review before payment is captured or production begins.
Only one discount code can be used on an order. Discounts are applied before Leyloon credits. Eligible Leyloon credits may be used according to the current credit policy shown in checkout. Refunds do not convert unused discounts into cash; approved cash refunds are limited to the amount actually paid, and eligible used credits return to the customer's Leyloon credit balance.
Placing an order does not require Leyloon to fulfill it if fulfillment is not possible or appropriate. Leyloon may cancel and refund an order because of unavailable inventory, supplier removal, delivery limitations, suspected fraud, payment risk, impossible production scope, incorrect specifications, or an obvious pricing error.
Customers are responsible for prompts, uploads, comments, reviews, public profile content, and references they provide. Leyloon may remove content that is unlawful, misleading, abusive, spammy, infringing, unsafe, or unrelated to the service.
Reviews, likes, saves, comments, shares, follows, public designs, and public profile actions may be shown according to customer settings and site rules. Paid or sponsored endorsements must be clear and truthful.
Leyloon may pause, limit, or refuse service for suspected fraud, payment risk, abusive behavior, impossible production requests, unsafe content, legal risk, or repeated misuse of the site.
Jewelry, stone, and product disclosuresLeyloon describes stone origin, lab-created status, simulated materials, treatments, weights, certificates, metals, care needs, and design previews as clearly as possible.
Lab-grown stones are labeled as lab-grown or lab-created.Simulated or imitation stones must not be described as natural or lab-grown gemstones.Weights, measurements, color, clarity, and renders can be approximate until reviewed.Certificates, treatments, metal, care, and customization limits should be shown where relevant.
Natural, lab-grown, lab-created, simulated, imitation, treated, composite, and assembled materials should be described clearly before purchase or quote approval.
Stone reports, certificates, carat weights, dimensions, colors, clarity, cut, metal weight, ring size, and images can vary by source. Leyloon reviews meaningful specs before production or shipment when they matter to the order.
AI images, renderings, mockups, and product photos help explain design direction. They are not a final manufacturing promise unless the final quote, order, or approval message confirms the exact details.
Jewelry can be affected by impact, chemicals, water, heat, cleaning methods, daily wear, resizing, repairs, and improper storage. Leyloon may provide care instructions for specific materials or settings.
Leyloon Atelier, prompts, saved designs, and public publishingLeyloon Atelier helps customers explore jewelry ideas while keeping private prompts, loved-one details, profile data, and quote decisions protected.
Generated images are design concepts, not final production promises.A human review confirms quote scope before production.Private prompts and profile details stay private unless published or shared by the customer.Saved designs, public posts, and comments follow profile and content rules.
AI-generated ideas are visual directions that can help Leyloon understand style, stone direction, metal, occasion, and mood. Final feasibility, materials, price, timing, and production details require review.
Uploaded references, prompts, saved sizes, loved-one details, gift dates, budgets, and private profile fields are treated as customer context unless the customer chooses to publish or share them.
Customers can publish or save selected designs, ideas, comments, and profile activity according to available visibility controls. Leyloon may moderate public content to reduce spam, scams, abuse, and misleading claims.
A quote review confirms the design direction, stone, material, size, personalization, timeline, and any limits before a piece moves into production.
Formal contactUse Messages for account-specific requests. Email remains available for formal policy, return, and privacy questions.
Emailmax.customerservice@leyloon.comPhoneToll-free +1 (888) 884-6646 · Canada +1 (672) 200-6566Messages/messagesReturn address8140 Buller Avenue, Burnaby, BC, Canada
Policy pages are written to explain the current Leyloon V2 customer experience. Leyloon may update them as products, shipping carriers, payment flows, privacy settings, or legal requirements change.