Find help with jewelry, design requests, orders, and your account.
Support guide
Sign in, open Profile, choose Settings, then use Account security. If you do not remember the current password, request a secure reset link instead.
Use the dedicated customer sign-in and forgot-password pages. Customer and admin access stay separate.
Open the Atelier or message Help with the idea in plain language. You can start with a sentence, a stone, a reference image, a budget direction, or a date you need it by.
No. The simple flow is design request, quote, buy it if you approve, then Leyloon makes the piece.
Yes. Send photos, screenshots, stone links, sketches, certificates, or examples. Links can simply be pasted into the chat message.
Leyloon reviews the request, stone direction, metal, scale, and timing before giving a clear quote.
Yes. Message Help with the order detail or question. Once the account/order connection is approved, order conversations can be connected directly to the customer’s order history.
You can ask about timing, sizing, delivery, quote updates, changes, aftercare, or anything that needs Leyloon to review the order.
Yes. Ask about diamonds, moissanite, emerald, sapphire, ruby, shape, size, value, color, sparkle, and fit for a specific design.
Yes. Leyloon can explain the practical difference in look, durability, budget, and design fit so the choice feels clear.
Yes. Paste the stone link or attach the certificate/image, and Leyloon can review whether it suits the piece you want.
Messages are shaped to feel like a direct conversation with Leyloon, not a generic form. Max is shown as the responder.
Yes. Paste product links, stone links, inspiration links, or video links directly into your message.
Replies stay in the same Messages conversation so the customer can return to the thread and continue naturally.